At Tommy Nippon, we work hard to ensure customer satisfaction with every order. If you experience any issues with your purchase, please review our refund and return guidelines below.
1. Eligibility for Returns
We accept returns and exchanges within 7 days of receiving your order, provided that:
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The item is unused, unworn, and unwashed
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The item is in its original condition
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All tags, packaging, and accessories are intact
Items that do not meet these conditions may not be eligible for a refund or exchange.
2. Non-Returnable Items
The following items cannot be returned:
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Used, worn, or damaged products
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Sale / discounted items
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Underwear or socks (for hygiene reasons)
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Custom orders
3. Damaged, Defective, or Incorrect Items
If you receive:
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A damaged product
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A defective product
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The wrong item
Please contact us within 48 hours of delivery and provide:
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Your order number
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Photos or video of the issue
We will replace the item or issue a refund at no cost to you.
4. Refund Process
Once your returned item is received and inspected:
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We will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 3–7 business days.
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Refunds may be issued through:
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The original payment method
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Store credit (if requested)
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5. Exchange Policy
Exchanges are allowed if the requested size or item is available.
If not available, you may choose:
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A different product
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A full refund
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Store credit
6. Return Shipping Costs
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Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.
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We recommend using a trackable courier service for returns.
7. Order Cancellation
Orders can only be canceled before shipping.
Once shipped, the order cannot be canceled and must follow the normal return process.
8. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your bank or payment provider
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If you still face issues, contact us directly
9. Contact Us
For all refund or exchange inquiries, contact us at:
📧 tommynippon064@gmail.com
📱 +92 321 7539515 (Pakistan & WhatsApp)
📱 +81 80 4338 7860 (Japan WhatsApp)